Shipping policy
Shipping Policy
At Nicotinplug, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below before placing an order.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times may vary depending on your location and selected shipping method. While we strive to meet all estimated delivery times, delays may occasionally occur due to customs procedures, weather conditions, or carrier-related issues.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the shipping option selected. We may also offer free shipping promotions from time to time on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor the progress of your delivery.
Incorrect Shipping Information
Please ensure that all shipping information is accurate before completing your order. Nicotinplug is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.
International Shipping
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Delayed or Lost Shipments
If your order is delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to investigate the issue and assist you in finding a suitable solution.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and products so we can assist you promptly.
Contact Us
If you have any questions regarding our Shipping Policy or your order, please contact our customer support team. We are always happy to help and ensure the best possible shopping experience.
