Refund policy
Return & Refund Policy
At Nicotinplug, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.
Returns
Due to the nature of our products and for hygiene and safety reasons, we cannot accept returns of opened or used nicotine pouches. Products may only be returned if they are unopened, unused, and in their original packaging.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery. Include your order number and clear photos of the product so we can review your request and provide a suitable solution.
Refund Eligibility
Refunds may be issued in the following situations:
- You received the wrong product.
- Your order arrived damaged or defective.
- Your order was cancelled before shipment.
- The product is unavailable and cannot be fulfilled.
Non-Refundable Items
For health and hygiene reasons, we do not offer refunds or exchanges on opened, used, or partially consumed products unless the item is defective or an error was made on our side.
Refund Process
Once your request is approved, refunds will be processed to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.
Order Cancellations
Orders can only be cancelled before they have been processed and shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you and ensure the best possible shopping experience.
